WERKMAN BLACK FAQ
WERKMAN BLACK FAQ
Frequently asked questions about the Werkman BLACK system
Software
What will de license fees be after the first 2 years?
Can it detect lameness?
In what language is Werkman BLACK available?
Is landing including loading phase?
When the ground is a bit slope or uneven, can you still do an accurate measurement?
When I'm offline, can I still compare all data?
When I don't want to extend the license fees after two years, is all data gone?
Can I install the Werkman BLACK app to my smartphone?
Can I share the data with my client or the veterinarian?
When is it possible to measure the hind feet?
We are currently working on various updates, amongst them are the sensors for the hind feet. We have the experience that it gives so much insight in the gait of the horse that it might be a bit overwhelming to interpret front and hind feet at the same time. So we would advise you to visit a workshop to learn more about the gait of the front feet first.
My account is blocked, what should I do?
First you can try to close the app by sliding it away (therefor you will shutdown the app, not the tablet) or by restarting the tablet and then restart the Black app again. If your account is still blocked then please contact customer service by e-mail (black@werkmanhoofcare.com) or by calling us at +31 (0)50 21 13 427
Hardware
Can Werkman BLACK be used in winter?
What is the price of a replacement sensor?
€ 249,95 ex VAT, you can buy the new sensor online, click here.
Sometimes my sensors won't seem to connect with the app
Financial
Can it be bought without the yearly license fee?
When the sensor breaks or gets lost, what will a new sensor cost?
€ 249,95 ex VAT, you can buy the new sensor online, click here.
Can I share the system with another person?
What is the guarantee on Werkman BLACK ?
See terms of use, click here.
What are the costs of the Ring of Werkman?
You can find the actual prices on this page.
What is the license fee for the Ring of Werkman after the first two years?
General
Are there any workshops or clinics where I can see Werkman BLACK in action?
Of course there are! We can imagine that you want to see it in real life to be stunned by what it will show what the naked eye cannot see. We therefor organise workshops on a regular basis in various countries.
You can find the events on our Facebook page: https://www.facebook.com/pg/werkman.hoofcare/events or on this page.
If you want to see Werkman BLACK in action, you can also contact our team farriers: Jonathan Nunn, Berni Prins, Rickert Wijnen, Tobias Villsen, Magnus Smederöd and Javier Palancares. Sometimes they use it in their daily work and they are willing to share their experience.
How long does it take to learn to work with Werkman BLACK?
Where can I find more information on Werkman BLACK?
Is there a cheaper version available?
In which languages are the workshops?
Can I also download the raw data?
Can I share the data with the owner or with the veterinarian?
Can I use Werkman BLACK in other workshops for farriers or veterinarians?
The tablet is on "freeze", what to do?
I can't upload my measurement
What does the Ring of Werkman show exactly?
The Ring of Werkman is an animated representation of the entire stance phase: the moment of contact between the hoof and the ground. The initial ground contact, the movement during the stance phase and the direction of break-over. The Ring of Werkman shows all angles at which this occurs, for both walking and trotting, on both hard and soft surfaces.
What is Black Fundamentals?
Can I read testimonials of other farriers?
There are testimonials on our website, you can find them here.
Where can I find more information on Werkman BLACK?
You can find more information on this page. You also can contact us or request a free 1-on-1 demo.